SECURITY

When using the Treehouse Gift & Home web site we may ask you for your email address, postal address, telephone number and your credit card information (if you place an order).

Information that is obtained at our site is encrypted to ensure your security. Our Yahoo Store uses industry-standard, SSL (Secure Sockets Layer) technology to ensure that your information is encrypted. We do not and will not further access any credit card information you provide. Your credit card information will not be shared with any company outside of Treehouse Gift & Home and will be used for the sole purpose of processing your order.

PRIVACY

Treehouse Gift & Home values you as a customer we will not sell, rent, share or make available in any other way your e-mail address outside of Treehouse Gift & Home. As a valued customer we might use e-mail from time to time to notify you of specials or closeouts, or follow-up information on your order, ect.

WHAT IF AN ORDER ARRIVES DAMAGED?
We ship our products out in the best and most secure packaging available, only on rare occasion will there be a damaged order. If the package has obvious damage and the product has also been damaged please refuse the order and call us as soon as possible so that we can rush you a replacement order. If there is not visible damage at the time of delivery and you find the product damaged after opening the package you will need to contact us immediately. Replacement items or parts will be sent out immediately. ALL DAMAGES MUST BE REPORTED WITHIN ONE WEEK AFTER RECEIVING THE ORDER.

WHAT IS THE CANCELLATION POLICY?

Once we have processed and shipped your order we are than unable to cancel the order. If the product has been shipped you will be responsible for inbound and outbound shipping charges, plus a 15% restocking fee. These charges will be deducted from your refund.

WHAT IS THE RETURN POLICY?

We stand behind all of our products 100%, if for any reason you are not satisfied please contact customer service.
All returned merchandise must be returned in the original packaging and must include all packing materials and accessories. You will be responsible for all shipping charges inbound and outbound.

WHO HANDLES CUSTOMER SERVICE?

We pride ourselves in our customer service. We carry only quality products form the best manufacturers. We will do everything possible to make your shopping experience with us enjoyable. You can contact us during regular business hours and we will help you with any questions or problems that you may have.


WHEN WILL I BE CHARGED?

Your credit card will be charged within 72 hours from the time you place your order. This applies to back orders as well.

WILL I BE CHARGED SALES TAX?

Sales tax will be charged only to orders that are shipped to Wisconsin and will be calculated in your final total.