HOW DO I PLACE AN ORDER?
You can order several different ways. Order online, just follow the
after clicking the order button. You may also place an order over the
fax, or mail directly to us.
WHAT FORM OF PAYMENT CAN I USE?
Treehouse Gift & Home accepts Visa, MasterCard, Discover, and
Checks, Money Orders and Cashiers Checks are accepted as well. All
clear prior to shipment. Returned checks will result in a $25 service
Sorry we do not ship orders COD.
HOW WILL MY ORDER SHIP?
UPS, USPS or Federal Express Deliveries - When possible, your merchandise
via UPS, USPS or Federal Express. UPS and Federal Express will usually
your door but they will not notify you prior to delivery.
WHEN WILL MY ORDER ARRIVE?
Most orders will ship within 24 hours. If there are any changes in the delivery schedule we will
HOW MUCH IS SHIPPING?
We use a flat rate shipping fee for orders to the Continental United States. Orders up to $24.99 have a flat rate
totaling $25.00 to $49.99
have a flat rate of $8.99. Order
of $50.00 to $74.99 have a flat rate of $10.99. FREE
shipping is provided with all purchases
$75.00 and above.
this time we only offer FREE shipping within the continental United States. To request a shipping
quote to any other
destination please call or email
IF AN ORDER ARRIVES DAMAGED?
We ship products out in the best and most secure packaging available,
rare occasion will there be a damaged order. If the package has obvious
and the product has also been damaged please refuse the order and call
soon as possible so that we can rush you a replacement order. If there
visible damage at the time of delivery and you find the product damaged
opening the package you will need to contact us immediately.
or parts will be sent out immediately. ALL DAMAGES MUST BE REPORTED
WEEK AFTER RECEIVING THE ORDER.
WHAT IS THE RETURN POLICY?
We stand behind all of our products 100%, if for any reason you are not satisfied please contact customer service.
All returned merchandise must be returned in the original packaging and must include all packing materials and accessories. If you are not satisfied with an item, please return it to us for a refund of the merchandise cost (return shipping costs cannot be refunded, and a restocking fee will be applied). A restocking fee of either 10% of your order, or $7.99 will be charged, whichever is greater. We will refund the merchandise costs for any unused items returned in like new condition with the original packaging within 30 days of the purchase date. We refund to the credit card originally used to make the purchase. Our products are high-quality, so this should seldom be an issue.You will be responsible for all shipping charges inbound and outbound. We are unable to accept returns on clothing or shoes that have been worn.
Please Call Us Before Returning Anything! 866-375-1390
WHO HANDLES CUSTOMER SERVICE?
We pride ourselves in our customer service. We carry only quality
the best manufacturers. We will do everything possible to make your
experience with us enjoyable. You can contact us during regular
and we will help you with any questions or problems that you may have.
WHEN WILL I BE CHARGED?
Your credit card will be charged within 72 hours from the time you
order. This applies to back orders as well.
WILL I BE CHARGED SALES TAX?
Sales tax will be charged only to orders that are shipped to Wisconsin
and will be calculated in your