Saturday 10-6, Sunday 11-5
Treehouse Gift & Home promises to bring you the hottest gifts and country home decor ideas. Treehouse Gift & Home is owned and operated in Onalaska, WI by Brad & Sandy Johnson. Our business was started because of our love for decorating and working with the public. Over the years we have have been very fortunate to meet people from all over the world. We carry only quality products from the best manufacturers and we pride ourselves in our customer service and will personally make sure that every customer is completely satisfied.
9546 E 16 Frontage RD
Onalaska, WI 54650
Phone: 608-783-4438
Fax: 608-783-6111
Store Hours: Monday-Friday 10-8, Saturday 10-6, Sunday 11-5
Email: sales@treehousegiftandhome.com
FREQUENTLY
ASKED QUESTIONS:
HOW DO I PLACE AN ORDER?
You can order several different ways. Order online, just follow the
directions
after clicking the order button. You may also place an order over the
phone,
fax, or mail directly to us.
WHAT FORM OF PAYMENT CAN I USE?
Treehouse Gift & Home accepts Visa, MasterCard, Discover, and
PayPal.
Checks, Money Orders and Cashiers Checks are accepted as well. All
checks must
clear prior to shipment. Returned checks will result in a $25 service
charge.
Sorry we do not ship orders COD.
HOW WILL MY ORDER SHIP?
UPS, USPS or Federal Express Deliveries - When possible, your merchandise
will ship
via UPS, USPS or Federal Express. UPS and Federal Express will usually
deliver to
your door but they will not notify you prior to delivery.
WHEN WILL MY ORDER ARRIVE?
Most orders will ship within 24 hours. If there are any changes in the delivery schedule we will
notify you
immediately.
HOW MUCH IS SHIPPING?
We use a flat rate shipping fee for orders to the Continental United States. Orders up to $24.99 have a flat rate
of
$6.59. Orders
totaling $25.00 to $49.99
have a flat rate of $8.99. Order
totals
of $50.00 to $74.99 have a flat rate of $10.99. FREE
shipping is provided with all purchases
$75.00 and above.
Sorry, at
this time we only offer FREE shipping within the continental
We ship products out in the best and most secure packaging available, only on rare occasion will there be a damaged order. If the package has obvious damage and the product has also been damaged please refuse the order and call us as soon as possible so that we can rush you a replacement order. If there is not visible damage at the time of delivery and you find the product damaged after opening the package you will need to contact us immediately. Replacement items or parts will be sent out immediately. ALL DAMAGES MUST BE REPORTED WITHIN ONE WEEK AFTER RECEIVING THE ORDER.
WHAT IS THE RETURN POLICY?
We stand behind all of our products 100%, if for any reason you are not satisfied please contact customer service. All returned merchandise must be returned in the original packaging and must include all packing materials and accessories. If you are not satisfied with an item, please return it to us for a refund of the merchandise cost (return shipping costs cannot be refunded, and a restocking fee will be applied). A restocking fee of either 10% of your order, or $7.99 will be charged, whichever is greater. We will refund the merchandise costs for any unused items returned in like new condition with the original packaging within 30 days of the purchase date. We refund to the credit card originally used to make the purchase. Our products are high-quality, so this should seldom be an issue.You will be responsible for all shipping charges inbound and outbound. We are unable to accept returns on clothing or shoes that have been worn.
Please Call Us Before Returning Anything! 866-375-1390
WHO HANDLES CUSTOMER SERVICE?
We pride ourselves in our customer service. We carry only quality products form the best manufacturers. We will do everything possible to make your shopping experience with us enjoyable. You can contact us during regular business hours and we will help you with any questions or problems that you may have.
WHEN WILL I BE CHARGED?
Your credit card will be charged within 72 hours from the time you place your order. This applies to back orders as well.
WILL I BE CHARGED SALES TAX?
Sales tax will be charged only to orders that are shipped to
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